Are you fluent in Italian? Do you want to work for a company who really cares about their employees? Do you want to work for a business that not only provides fantastic benefits but also excellent progression opportunities? Then we have the role for you!

We are looking for a Customer Service Specialist to join a fast paced and expanding team in the Watford area on a temp-to-perm basis. Our client has an exciting opportunity for candidates with strong customer service background to teach people how to use specialist equipment. The company can offer an excellent benefits package and the opportunity for progression through various training and development schemes.

We are looking for candidates who are fluent in Italian, available to work immediately with strong Customer Service Skills and for a willingness to go the extra mile to help! 

Located close to the heart of Watford, these modern and spacious offices are accessible by great transport links as well as offering onsite parking for car owners.

Office Hours: Monday - Friday 08:30 - 17:00

Hybrid working - 3 days in the office and 2 days from home.

Once permanent the benefits will include: Annual bonus and allowances totalling over £1500 a year, private healthcare and a very generous annual leave entitlement.

Main duties to include:

• Educating patients on how to use equipment, leading webinars and 121 tutorials
• Providing technical support and guidance on specialist products
• Handling inbound calls and emails
• Consistently providing a professional yet empathetic level of customer service
• Having the empathy, patience and ability to understand technical language
• To deliver safe and reliable customer service along with technical support for products when required
• Ensure that all telephone calls are carried out to the highest of quality which may include prioritising when necessary.
• Working in compliance to company policy and ethos 

Candidate requirements:

• Experience within a customer service role
• Living in England 
• Fluent in Italian and English
• Available for work immediately
• Warm, friendly, calm and professional telephone manner
• Attention to detail
• Ability to work in a fast-paced environment

*please note, this is a temp-to-perm opportunity

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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