Client and Candidate Satisfaction Survey

9.1 Average rating

The service we provide to our clients and candidates is at the core of our business. Each year we survey both our clients and candidates to understand how our service is perceived and how we can improve upon it and be true to our company values.

2024 has been a tricky year, despite the gradual fall in inflation, with the increased National Insurance contributions and uncertainty in the market a lot of businesses are still hesitant around investing in recruitment. Despite this we have been fortunate to register a steady stream of vacancies which is due to our experienced team and relationships rather than a reflection of the UK economy and jobs market.

We are proud to say that our speed of response is still rated highly with 98% of our Clients and 95% of our Candidates rating us as good to excellent. One of our Clients wrote:

‘Their speed and efficiency in finding the right candidates are unparalleled.’

With high competition to secure employees, it is important that we provide Clients with strong candidates who are committed to the role and are fully invested in the recruitment process. This can prove challenging when Candidates are highly sought after. We are pleased to report that 100% of our Clients rated the candidates they interviewed as good to excellent.

‘They're very knowledgeable regarding their candidate pool, they take the time to visit us and understand our recruitment needs in detail to be able to provide us with the best level of Candidates.’

We are proud to report that 100% of our candidates felt well briefed and prepared for the interview or assignment. Alongside this 97% of our candidates rate the information provided on a job opportunity as good to excellent, and 96% of our Candidates rate general communication from ThinkSR as good to excellent.

We are delighted that our average rating from Clients has increased to an average score of 9.4! We always reflect on feedback from these surveys and implement new ways or working and training to improve our service. This questionnaire demonstrates our commitment to providing an excellent level of service to both our Clients and Candidates and we will continue to strive to make improvements from all the feedback we have received.

A final comment from our MD Chris Jones:

I’m extremely grateful for the clients and candidates who have taken the time to complete our annual survey. The feedback and comments provided help us to better understand where we can improve and what our customers want from our service. Far from being a vanity exercise, there has been some constructive feedback on how we can improve and some useful insights into how our service has been received. We look forward to working on these in 2025 as we continue to strive for excellence. To achieve an average rating of 9.4 out of 10 from our clients is phenomenal!”

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Excellent customer service. You are committed to understanding your customers which translates into getting the right candidates into the right teams.

Sophie and Beth have been amazing and always provide me with quality candidates for all of our roles.

A wonderful experience with Bobby and Izzy at our local branch of Think. We get a personal and efficient service where they actually listen to our needs. Most importantly we receive good quality candidate CV's quickly which assures they are most likely going to fill all our commercial positions.

Think Client

Initially made contact for another vacancy I was discussing internally and was impressed with Chris's integrity and honesty. I thought that Think would be a good partner going forward, matching our values.

Think Client