Client and Candidate Satisfaction Survey

The service we provide to our clients and candidates is at the core of Think. Our company values revolve around building long term relationships, striving for excellence and being accountable. That’s why it’s important we conduct this survey, so we can understand how our service is perceived and what we can do to improve it and be true to our company values.     

2023 has been a challenging year for many businesses; faced with inflation, rising interest rates and a tight labour market. We have seen a continued shortage of candidates this year as businesses are doing all they can to retain staff in these uncertain times. Our staff and our business have worked incredibly hard to become the agency of choice for both Clients and Candidates, and ensure that we provide a high quality service.

We are proud to say that our speed of response is still rated highly with 100% of our Clients and 97% of our Candidates rating us as good to excellent. One of our Clients wrote:

"Always respond really fast to let me know if they can help or not. Speed of response to any requests and queries is always excellent."

Equally 97% of our Candidates rate general communication from ThinkSR as good to excellent. 95% of our candidates rate the information provided on a job opportunity as good to excellent. 96% felt well briefed and prepared for the interview or assignment.

This is the second year we have asked our Clients to rate us on a scale of 1 to 10, we are delighted that our average rating comes out at a score of 9.1! 

A final comment from our MD Chris Jones:

I’m extremely grateful for the clients and candidates who have taken the time to complete our annual survey. The feedback and comments provided help us to better understand where we can improve and what our customers want from our service. Far from being a vanity exercise, there has been some constructive feedback on how we can improve and some useful insights into how our service has been received. We look forward to working on these in 2024 as we continue to strive for excellence.To achieve an average rating of 9.1 out of 10 from our clients is phenomenal!”

Read the full report now