Client and Candidate Satisfaction Survey
The service we provide to our clients and candidates is at the core of Think. Our company values revolve around building long term relationships, striving for excellence and being accountable. That’s why it’s important we conduct this survey, so we can understand how our service is perceived and what we can do to improve it and be true to our company values.
In this years survey, our speed of response continues to be rated highly with 100% of Clients rating us as “good” to “excellent”. Alongside this our general communication with Candidates has increased to 95% saying we are either “excellent” or “good”.
In addition, candidates felt briefed and prepared for their interviews with 97% rating this as “excellent” or “good”. This was backed up by Clients with 100% stating how well briefed and prepared candidates were for interview.
Overall, Clients continue to rate Think as either “vastly superior” or “superior” to other agencies (80%) and 97% of our clients are “definitely” or “highly likely” to recommend us to friends and family. Our candidates also rate Think as “vastly superior” or “superior” to other agencies (89%) and 95% are “definitely”, “highly likely” or “likely” to recommend us.
We are very pleased with the results and will continue to evolve so that both our clients and candidates receive the service they need, and we exceed their expectations.
Response is excellent and communication is spot on delivering high quality candidates time after time!
No other recruitment agency that I have dealt with has come close. We are spoilt with you - the bar is very high.