We are recruiting for a well-established local company based in the Maylands Industrial are in Hemel Hempstead, renowned and respected in their industry across the nation. We are supporting them in recruiting for a Customer Service Co-ordinator.  

This is a fantastic opportunity for someone who wants to be part of a well-recognized company that offer fantastic training, support, and a hard working yet very fun and sociable working environment.

As part of this role you will be working closely alongside their busy sales team. You will be responsible for managing customer contact, ensuring all customer orders and queries are dealt with.

We are looking for candidates with strong customer service skills, whether that be in a retail/hospitality environment or within an office-based role. Please note training will be on-site in Hemel however you will also be required to travel to their other office in another location for a few days as part of the training process (travel costs will be covered for this).

This position will be working Monday to Friday, 8.30am to 5pm, fully based in the offices in Hemel Hempstead, there is free onsite parking available as well as company benefits too. The salary for this role is paying up to £24,000 depending on candidate experience.  

Duties to include:

• Ensure all phone calls are answered.
• Process all customer orders and enquiries.
• Identify and developing sales opportunities.
• Uncover current market information on incoming calls.
• Provide a high level of support to the Sales Team.
• Work closely with Key Account Managers.
• Develop a rapport with external customers.
• Manage the supply of stock to specific projects.
• Follow up quotes and leads you have generated.

The skills required:

• Previous experience within a customer service environment – retail or office-based.
• Attention to detail.
• Ability to manage own time/prioritise.
• Communication skills.
• Listening skills.
• Ability and confidence to make sound commercial decisions.
• Problem solving.
• Team player.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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