Are you wanting to kick-start an office-based career and you’d like to work in an office in a role that involves customer service, admin and eventually even coordinating engineers and their workload?

Working in a positive, high-energy environment with a very supportive culture and team around you?

This is an Office Admin position in the team, supporting on all things admin, coordinating engineers, customer support, sales, spare parts/stock and more.

This role is really going to suit someone that can bring character and energy to an office of other people that bring high-energy to the table, they celebrate wins and successes and are very sociable with competitions in the office, regular lunches/dinners out, activities and Summer/Christmas parties too.

Within this role, for someone that has proven experience in an office-based position, they will be looking at a starting salary of £25k+ for someone with little to no experience but the right character and mentality, likewise if you do have a bit of experience behind you already there’s the potential to aim for a slightly higher salary.

The company operates Monday to Friday, 8:30am to 5pm and you’d be working in their offices based in the town centre part of Hemel.

Responsibilities

• Working alongside the Service Manager to assist with service call management from start to finish.
• Managing all incoming calls and directing them appropriately.
• Co-ordination in purchasing of spare parts.
• Maintaining high levels of customer satisfaction.
• Managing customer correspondence, including phone calls, emails, letters.
• Performing data entry roles, inc. updating records and databases for marketing.
• Managing customer correspondence, including phone calls, emails, letters.
• Organising engineer bookings with customers and scheduling appointments.

Candidate Skills

• Strong organisational & time management skills.
• Existing knowledge of customer service requirements & procedures.
• Excellent verbal & written communication skills.
• Knowledge of Microsoft Suite computer programs.
• Proven problem-solving skills, an ability to research & an aptitude for helping others.
• Service and maintenance knowledge is an advantage.
• Enjoys working in a team environment.
• Ability to self-manage and work on initiative.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.

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