Think Specialist Recruitment are working with a valued client on an exclusive basis to recruit for a Customer Service Advisor to join their team on a full-time, permanent basis.

Our client is an award-winning company who are leading specialists in their field. Based in Luton, their offices are the perfect place to work, they provide a modern and stylish space featuring breakout areas and are an Investors in People accredited business. The company offer a number of benefits including employee discount scheme, free on-site parking, opportunity for hybrid working and frequent company events. 

The Customer Service position is based in the busy Sales and Orders Department which is the beating heart of the business processing customer sales orders and ensuring that they deliver great service to their customers by phone and email. Our clients Customer Service team is split into two departments, one that deals with the Sales side of the business and the other that deals with the Orders.

We are currently recruiting for positions in both teams. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. On offer for this position is a salary of £25k and a potential bonus.

Please note this role is only really of suit for those who are able to drive, as our clients’ offices are difficult to commute to via public transport.

Duties:

• Answering a high volume of calls.
• Overseeing incoming emails, categorising messages and actioning according to daily deadline.
• Take phone calls from 3^rd Party Logistics partners, customers and internal departments.
• Manage order/delivery discrepancies, advising customers accordingly and ensuring replacement stock is sent as requested.
• Dealing with any complaints and queries received.
• Produce weekly and monthly reports as required.
• Undertake special projects to improve the processes and the efficiency of the department as a whole.
• Sending orders across to 3^rd Party Logistics provider for processing and overseeing any issues that arise.

• Investigate orders that haven’t automatically been invoiced.
• Run stock reconciliation to ensure systems are aligned.
• Arrange any special deliveries such as same day, booking in, reworks and other non-standard delivery requirements.
• Manage ongoing updates of customer delivery instructions and time windows.
• Resole discrepancies on orders with shortages or problems.
• Dealing with returns from logistics provider and receipting stock.
• Raising credits.
• Organising stock transfers from warehouses.

Candidate requirements:

• Customer centric and strives to do their best for customers.
• A self-starter, who is able to use own initiative.
• Embraces and demonstrates Company Values.

• Take responsibility for own development by highlighting any training or support needs.

• Team player who works well with others; both in their team and the wider company
• Confident speaking to customers, sales teams and logistics partner to resolve any issues in way of email or a phone call.
• High levels of both accuracy and attention to detail
• Good communicator both verbal and written – excellent telephone manner
• Works well under pressure
• Able to manage their own workload and prioritise appropriately
• Problem solver

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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