Customer Service Advisor – Luton

We are working with a thriving award-winning company to recruit for multiple positions across their busy Customer Service department.

This position is based in our clients Luton head office, their offices are the perfect place to work, they provide a modern and stylish space featuring breakout areas and are an Investors in People accredited business.

We are really keen to speak with candidates that can demonstrate strong previous experience in a Call Centre/Customer Service background. The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers and you’d be doing similar, just focussing on their online/email based orders.

This is a fully office-based role, however once you have completed probation there is the offered opportunity for hybrid working. The salary on offer for this role is £25,000. They offer a number of benefits including employee discount schemes, themed lunch event days and free on-site parking, opportunity for hybrid working and more! 

Duties:

• Responding to emails.
• Processing sales orders.
• Providing information on changes to orders.
• Manage order/delivery discrepancies.
• Processing collections and credits.
• Setting up and supporting customers online ordering.
• Dealing with orders and other queries.
• Following business processes to ensure a deliver right first time approach.
• Arranging special deliveries such as same-day, booking in, reworks and other non-standard delivery requirements.
• Dealing with returns and receipting stock.

 Candidate requirements:

• Confident in liaising with customers and sales teams to resolve any issues in way of email.
• High levels of both accuracy and attention to detail.
• Good communicator both verbal and written – excellent written communication skills.
• Works well under pressure.
• Numerate.
• Team player who works well with others; both in their team and the wider company.
• Able to manage their own workload and prioritise appropriately.
• Problem solver.
• Self-starter, able to use own initiative.

Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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