We’re recruiting exclusively for a trendy and fun company in the Maylands area in Hemel that need a new Technical Customer Service Coordinator to join the team.

The company and team are growing and this wouldn't only be an exciting role to get stuck into and team to join, but there's a good career path to follow here and the future certainly holds plans to develop this person into senior and team leader level roles in the years ahead.

If you have experience within a customer service or order management environment then we want to hear from you, on top of that if you have worked within a role looking after anything technical then that would be of huge interest to this company.

This company offer fantastic in-house training, scope for progression as well as being a very reputable employee owned company, which brings with it an array of additional benefits and bonuses. 

Overall, in this role you’d be interacting with their customers and key accounts, providing a good service, troubleshooting where needed, but a very large portion of the role is focussed on order/account management. Meaning we are looking for enthusiastic and energetic candidates, someone that is confident in dealing with customers whilst also providing administrative support.

This is a fully office-based position, you’d be working Monday to Friday and hours of 8:30am to 5pm.

The salary for this position is paying between £26,000 to £32,000 depending on the candidate's experience.

On top of all the above, the company/team really do stand out from the crowd, they offer plenty of benefits, not just the basic bits (pension, holidays, on-site parking) but they have regular team building days/events, charity days, wellness days, the team have even had a few international trips together for charity raising events and other events too.  

Duties to include:

• Providing general customer service and tech support to customers and partners via phone, email, and webchat.
• Day to day management, co-ordination, administration, ordering and provisioning of company products/package offers.
• Assisting with technical support and faults.
• Being responsible for administration on the company’s Inhouse systems and supplier portals.

Candidate requirements:

• Previous experience working in an office or call centre environment is essential.
• Prior experience of some kind of admin/order management would be a huge bonus.
• Any exposure to working with a technical/IT based product or service would be a bonus but not essential by any means – Full training on this service/product will be given.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Proficiency in using computer systems and navigating software applications. Excel is one of the main ones we use.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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