We are now recruiting for a group of Customer Support Advisors to support on a Temp project in Hemel Hempstead for as much of January as possible and then the whole of February, with a strong possibility this could extend or even go permanent for those looking for that.

Due to the nature of what this business does, in order to start this role candidates will need to go through a DBS check and a credit check which is fully funded and carried out for you.

This will be a great chance to work with a well-established business in Hemel Hempstead, working closely with the team based in their modern offices based in the Apsley area.

This position is very well structured and after full training and shadowing for 1-2 days, you’ll be taking calls from customers, processing payments and making bookings on the system.

It is essential within this role that you have a good telephone manner and people skills as well as the ability to pick up a system quickly.

Please note – Due to the nature of the customers this company deal with you will be required to undergo a Basic DBS Check and credit check which will be paid for on your behalf and need to be completed before starting, this is something that we try to help get you through quickly to avoid prolonging any start date and usually can be complete in as little as 3 days, but can take 2 weeks worst case.

This role is fully office based in Apsley, with the department operating between 9am to 5pm, Monday to Friday – However, you’d be working on a 32.5 hour a week schedule on one of the following shifts:

• 9.30am to 4.30pm
• 10am to 5pm

There will be the chance of taking on overtime in the evenings and weekends, this is optional.

With this role starting on a temporary basis, it will be weekly pay at the rate of approximately £11 per hour + holiday accrual, pay day is every Friday. 

Duties to include:

• First point of contact for all customer queries in this department and helping with the volume of calls.
• Offering assistance and advice to callers where possible, any difficult queries to be escalated to the correct point of contact.
• Following structured call paths to help customers make payments.  

Candidate’s requirements:

• Must be available to start work in January.
• Need to be comfortable with a DBS and credit check carried out for you and able to help us process this asap.
• Need to be able to work in the offices based in Apsley.
• Good customer service or people skills.
• Ability to pick up a new system quickly.
• An excellent telephone manner.
• Working knowledge of MS Office including Excel and Outlook.

We are actively recruiting for this role now and looking to interview and find the right person to offer and start asap, please don’t hesitate to apply and also call in and speak with Bobby Collins about this role.

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