Would you like to work for a well-established international company who are extremely supportive of their staff and well known for their low staff turnover? Or a company that offer the fantastic opportunity of hybrid working as well as a number of other fantastic benefits? If so then this could be an excellent opportunity to join a vibrant, hard-working team who are currently looking for a Customer Service Administrator to join their team based in Hemel Hempstead.  

This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are standard Monday to Friday. This position is paying between £25,000 to £30,000 depending on candidate experience.

This position also offers a number of benefits including hybrid working, annual bonus, free on-site parking, 25 days annual leave and free lunch when in the office as well as a number of different office events to take part in too, plus many more fantastic benefits!

Responsibilities:

• Assist with the order management and process of orders from creation to invoicing, including company communication and interaction, facilitating resolution of invoice disputes, and resolving stock issues.
• Liaise with the logistics teams to ensure all export documentation and export requirements are met.
• Liaise regularly with other functions such as Customer Service Support and Supply Planning, to ensure excellent Replenishment Service Level delivery to clients.
• Assist with end-to-end order management to ensure excellent Customer Experience.
• Assist with the Claims Management process.
• Support continuous improvement initiatives.
• Monitoring of returns and credit / debit Notes.
• Solve upcoming escalations.
• Work proactively to ensure all local objectives are achieved, whilst working in compliance with regulations.

Candidate Experience:

• Experience gained from working within a previous Customer Service or Administration role.
• An understanding of export processes would be beneficial.
• Good administration and IT skills with experience of using SAP or other CRM type systems.
• Excellent problem solving and communication skills.
• Excellent organisation and prioritising skills.

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