Part Time Customer Service Advisor – Berkhamsted

We are delighted to be exclusively recruiting for our client to help them find a confident and experienced Customer Service Advisor to provide vital support during busy hours within the business.

Are client are a leading manufacturer with a global presence. You will be working as part of their small and approachable Customer Service team, taking orders from new and existing customers via email and phone. Please note our client are looking for someone to join them on a Part Time basis, this role is a fully office-based position working 10.30am to 2.30pm five days per week. Our client will not consider hybrid working or shortened weeks as they need the candidate to provide cover for staff on holidays and lunch breaks.

This position is paying a salary of £23,800 (for a full time equivalent), and is the perfect opportunity for someone who might be looking for a new role that can fit in around school hours.

Duties:

• Process customer orders via phonecall and emails.
• Answer incoming calls from Customers which may include a wide range of scenarios including product queries, delivery issues and order processing.
• Make outbound calls to existing customer base in order to build good relationships with long term customers.
• All general administrative duties that may arise.
• Liaise with the warehouse department to resolve any queries regarding orders and deliveries.

Candidate Requirements:

• Confident individual who is capable of dealing with a high volume of calls.
• Able to operate in a busy office environment.
• Good telephone manner, polite and adept at resolve Customer queries.
• Computer literate.
• Prior Customer Service experience.
• Experience working in a Call Centre environment is desired.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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