Administrator – Northampton

Are you looking for a new role to start January with? We are delighted to be working with a well-established leading organisation to recruit for an Administrator to join their team.

Our client is currently looking to recruit for someone to join their friendly and well-established team in a crucial role within their Site Services department. You will be required to work as part of their Site Services team, delivering excellent Customer Service to clients, ensuring you oversee all aspects of our clients process from on-boarding, quoting and invoicing through to completion. You will need to ensure all Customer communications are responded to in a swift and timely manner.

We are open to speaking with candidates of all levels of experience, our client is open to speaking with Junior level candidates as well as those who have extensive experience in an office environment from a previous role. To be considered for this position, you will need to be well organised, with a good attention to detail and be a confident communicator who is happy to pick up the phone and liaise with Customers.  

This position will be a fully office-based role in our clients Northampton site. Please note that the standard working hours are 9am to 5pm Monday to Friday, however during the initial training process you will be required to work 7am to 3pm.

Our client is offering a salary of £25k for this position. We are keen to speak with candidates over the next few weeks with the ideal start date for this role being the 12^th January.

Key Responsibilities:

• Respond to all incoming client communications within a timely manner via a combination of email and phone.
• Prepare daily reports as required and chase updates on all scheduled works to ensure this is distributed to clients within a quick turnaround.
• Work closely with relevant teams to ensure works are scheduled correctly in line with requirements of the clients.
• Act as a first point of contact for client queries, ensuring they are resolved correctly.
• Liaise with relevant departments to successfully see clients’ projects through to fruition.
• Build and maintain relationships with clients and stakeholders.

What We’re Looking For:

• Strong organisational skills with the ability to prioritise tasks.
• Great attention to detail, able to take note of important details and enter correctly on systems.
• Impeccable written communication is a must.
• Confident communicator who is happy to pick up the phone.
• Excellent telephone manner and Customer Service skills.
• Prior experience in a customer facing role would be advantageous.
• Positive attitude towards a changing business environment.
• Strong IT skills including a good working knowledge of Excel.
• Flexible in your working approach and able to react to change.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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