Think Specialist Recruitment have registered an opportunity to join a market leader's UK head office based in Watford. We are seeking a Customer Care Case Handler to join a their team in their modern offices on a 6 month fixed term contract.

Please note: Candidates must have experience using SalesForce

Duties to include:

• Dealing with enquiries from members of the public or retailers in a professional and efficient manner
• Handling enquiries received by telephone and email
• Case management
• Resolving customer complaints in a timely manner
• Offering solutions to customers working to company guidelines
• Issuing service/repair requests to engineers
• Logging calls onto the internal call logging system
• Carrying out fault diagnosis on products and providing guidance to customers
• Various administrative tasks

The suitable candidate:

• Previous office-based Customer Service is essential 
• Previous SalesFcrce experience is essential
• Strong communication skills
• Strong relationship building skills 
• Good IT skills 
• SAP experience is preferred 

Looking for the next step in your career?  Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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