Hemel Hempstead, Hertfordshire
Permanent
£20,000 to £23,000
Reference: 2412
We are pleased to be recruiting for a Manufacturing company based in Hemel Hempstead, our client is looking for a Customer Service Administrator to join their team. In this role, you will satisfy the customer’s needs to ensure a consistence and high-quality customer experience as well as ensuring departmental targets are met and to foster and develop professional relationships.
Duties:
- Enter sales orders on computer, accurately.
- Assist with telephone orders.
- Handle general customer queries relative to orders, stock and pricing as required.
- Maintain good internal and external communication.
- To share general office clerical duties as required coupled with a willingness to undertake such other duties as may be reasonably requested by the Line Manager or any other more Senior Manager or Director.
- Perform back-up Scheduling Duties
- Be a team player
- Log all customer enquiries, complaints and queries to produce monthly reports.
- Ensure that all requests for the return of goods are accompanied with the correct paperwork.
- Process credit notes
Candidate requirements:
- Communication skills
- Teamwork skills
- Interpersonal skills
- Learning/adaptability skills
- Self-management skills
- Organisational skills
- Computer skills
- Problem-solving skills
- Open-mindedness
- Strong work ethic
Benefits:
- Generous annual leave
- Pension scheme
- Private healthcare
- Life insurance
- Parking
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