We are pleased to be recruiting for Customer Service Advisors for a company who are leaders in their industry, a company that really look after their staff and offer fantastic training and opportunities to progress and develop; along with hybrid working.

This company are looking to grow the customer service team and looking for people with good people skills and customer service experience, preferably within an office/call centre. Or this could be a great route into an office role for someone with GCSE’s, A-Levels or a Degree.

This is a full time, permanent opportunity to join this very successful customer service team within their HQ based in the Maylands area of Hemel Hempstead.

This team operate on a rota pattern, which is Monday-Friday, no weekends, working 37.5 hours a week between 8am and 6pm.

Offering a salary of £21,000 - £24,000, plus a number of benefits, progression opportunities, hybrid working and free parking on site.

Duties:

• Provide a first-class service to all customer enquiries
• Answer telephone calls, respond to emails and deal with social media mediums within agreed timescales
• Keep records and notes to support the work of other teams
• Deliver multi-skilled expertise to our customers, along with multi product knowledge
• Communicate with all departments to ensure joined up customer service
• Carry out other related tasks required across the department, as instructed
• Deal with queries & low-level complaints
• Aim for first point resolution in every customer contact
• Be curious in all you do and make suggestions for positive change. Likewise, be receptive to system and process changes
• Some administration tasks are part of this role.

Candidate requirements:

• Excellent customer service skills and experience
• Confident communicator
• Administration skills
• Must be able to present information clearly and concisely, both verbally and in writing
• Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues, customers and other stakeholders
• Must be able to think 'outside of the box' to resolve customer queries
• A flexible attitude to work is essential
• Receptive to changing environment
• Must demonstrate common sense and good judgement
• Experience of Microsoft Word, Excel and Outlook
• Must be able to handle different tasks simultaneously and prioritise a heavy workload
• Be able to identify trends in customer feedback and make suggestions to improve customer journeys and experiences

Benefits:

• 4x salary life insurance
• 25 days holiday plus bank holidays
• BUPA private healthcare
• BUPA wellbeing cash plan
• Voluntary dental plans
• Modern working environment with flexible working arrangements
• Pension scheme
• Events, summer BBQ's, Christmas parties, regular pizza lunches etc

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