HOME BASED CUSTOMER SERVICE ADVISORS REQUIRED!

We are pleased to be recruiting for Customer Service Advisors for a nationwide company who are leaders in their industry, a company that really take care of their staff and offer fantastic training and opportunities to progress and develop; all whilst working from your own home.

We have these fantastic full time/permanent opportunities to join this companies growing Customer Service team. If you want to train and excel in a career in the industry, if you are friendly and outgoing with a positive and empathetic nature then we want to hear from you!

This company work on a rota with three different shift patterns between the hours of 8am to 6pm, Monday to Friday, working a 37.5-hour.

Duties:

• Provide a first-class service to all customer enquiries
• Answer telephone calls, respond to emails and deal with social media mediums within agreed timescales
• Keep records and notes to support the work of other teams
• Deliver multi-skilled expertise to our customers, along with multi product knowledge
• Communicate with all departments to ensure joined up customer service
• Carry out other related tasks required across the department, as instructed
• Deal with dispute queries, general queries & low-level complaints
• Aim for first point resolution in every customer contact
• Be curious in all you do and make suggestions for positive change. Likewise, be receptive to system and process changes
• Some administration tasks are part of this role.

Candidate requirements:

• Educated to A Levels
• Excellent customer service skills
• Confident communicator
• Administration skills
• Must be able to present information clearly and concisely, both verbally and in writing
• Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues, customers and other stakeholders
• Must be able to think ‘outside of the box’ to resolve customer queries
• A flexible attitude to work is essential
• Receptive to changing environment
• Must demonstrate common sense and good judgement
• Experience of Microsoft Word, Excel and Outlook
• Must be able to handle different tasks simultaneously and prioritise a heavy workload
• Be able to identify trends in customer feedback and make suggestions to improve customer journeys and experiences

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