We are pleased to be recruiting for a Customer Service Executive, this is a fantastic opportunity to join a company ranked in the top 100 companies to work for.

We are looking for someone with Customer Service experience, ideally within an Account Management/Key Accounts role but we are also keen on hearing from Graduates.

If you have the ability to build long term relationships, if you have excellent communication and problem-solving skills and you are positive, flexible and hardworking with exceptional organisational skills, we would love to hear from you!

*Full training will be provided. Monday to Friday. Remote working available

Duties:

• Build strong relationships with key customers providing support and training when required. Being the first point of contact for key accounts.
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Schedule regular calls with customers to ensure they are satisfied.
• Achieve and exceed set goals and targets.
• Identify growth opportunities with existing customers.
• Understand our competitors’ products to help think of new ways to retain our customers and improve satisfaction levels.
• Collaborate with internal teams (e.g., sales, operations, marketing, compliance, finance) to address customers’ needs and put forward ideas for change.
• Working with the Marketing department to explore new ways of engaging with our customers.
• Working with the Customer Operations Department and other colleagues to ensure customers’ issues are resolved effectively.
• Customer insight and outreach (e.g., surveys, polls, reviews, testimonials, case studies).
• Supporting our customers to cleanse their database in preparation for the annual snapshot and invoicing.
• Supporting customers with data transfers, acquisitions and portfolio migrations.

Candidate requirements:

• Have to be educated to degree level.
• Proven experience in a Customer Service role.
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
• A customer-oriented, problem-solving attitude with excellent communication skills.
• Proven track record of meeting and exceeding targets.
• High level of accuracy and attention to detail.
• Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.
• Must demonstrate common sense and good judgement.
• A flexible attitude to work is essential.
• Ability to work well with a team.
• Educated to degree level.

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