We are pleased to be recruiting for a well-respected manufacturing business based in Hemel Hempstead. This company is well established in both the UK market and overseas. They are passionate about customer service and are committed to long term relationships with its customers and employees.

Our client is looking for a Customer Service Coordinator to ensure all customer orders, enquiries and queries are dealt with efficiently and accurately so that customers receive the best customer service and that all sales and marketing opportunities are fully exploited from all customer contact, always promoting best possible perception

*Full training will be provided

Duties:

• To ensure all phone calls are answered promptly, courteously and positively.
• To process all customer orders and enquiries efficiently and accurately.
• To identify and develop sales opportunities
• To uncover current market information on incoming calls
• To ensure all leads followed up or are passed to appropriate contacts
• To undertake pro-active calling of current literature holders and contractors in a bid to update and uncover sales opportunities.
• To propose solutions and ideas to resolve customer problems.
• To provide agreed levels of support to all Field Sales staff.
• To develop rapports with all internal departments and external customers to improve the effectiveness of the company’s offer to our customers.
• To continually seek to improve the efficiency of our operations whilst improving our customer service.
• To be alert to changes in customer activity and/or attitude to the company and advise colleagues/investigate as appropriate.
• To manage the supply of stock to specific projects so that the customer is satisfied and the company’s stock levels are not compromised.
• To follow up quotes and leads you have generated to ensure the company win the business (not cold calling)

Candidate requirements:

• A passion for customer service – getting a result for the customer.
• Attention to detail
• Ability to manage own time/prioritise
• Communication skills
• Listening skills
• Ability and confidence to make sound commercial decisions
• Ability to use initiative
• Ability to think on feet
• Problem solving
• Team player

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