Customer Relationship Manager
Date Added: 5th November 2021

Oxford , Other

Permanent

£27,000 to £27,000

Reference: 2559

Ideally, we need someone with good customer care experience, people skills, experience of supporting on team projects and tasks and any experience of managing people or processes would all be beneficial.

In this type of role, no 2 days will be the same, you’ll find yourself supporting your wider team of colleagues and spending time jumping into a meeting on the fly to discuss rota’s or hopping into a project to help make several calls to bank workers and find someone to fill an upcoming shift. With the type of job this is day to day, we need people not afraid of a challenge, with confidence and an ability to problem solve.

This role is paying £26,800, it is fully site based and spread across 2 sites in the centre of Oxford, a 10-minute walk dividing the 2 sites with good transport routes in and plenty of subsidised parking.

The role follows a rota, whereby you will mainly be working Monday to Friday, although will need to go in for a Saturday and/or Sunday shift once a month for an 8am to 1pm shift which is given back as a day off in lieu.

Main duties to include:

Develop and maintain strong organisational knowledge of company procedures, including contractual obligations and KPI’s

Identify and establish good relationships with key colleagues that are responsible for the delivery of services to patients

Connect, foster trust, and establish ongoing relationships with key managers

Attend daily meetings and staff huddles

Respond to and support with urgent and long-term staffing needs

Oversee the overall customer experience, ensuring it is friendly and responsive

Work collaboratively with central services to ensure the flexible worker’s individual needs are met

Support the recruitment, welcome and induction of new workers in collaboration with the Trust Recruitment Co-ordinator

Candidate requirements:

Educated to degree level or equivalent level of experience working at a similar level in this area

Self-motivated individual who can adapt in a fast-paced environment

High level of accuracy and attention to detail

Confident people skills and the ability to build strong business relationships

Competent IT skills and working knowledge of MS Office

Excellent written and verbal communication skills

Works well within a team

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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