We are looking for an Account Manager to join a leading global company in their successful team in central Luton.

As part of your role, you will be responsible for managing customers accounts internally, managing their expectations and assisting with anything from a quotation to an order enquiry.

We are looking for someone strong willed, who can build close working relationships whilst solving any issues that arise along the way.

With the company growing there is no better time to join, there is also opportunity to grow within the team as you develop your knowledge throughout the business.

The role is fully office based and is full time, working 5 days a week, Monday to Friday, 8.45am to 5pm, paying a salary of £28,000 to £31,000 for the right candidate. The company offer a number of fantastic benefits including, on site-parking, excellent pension scheme, opportunity to buy back holiday and more!

Some of the duties will include:

• To process customer orders and quotations in an accurate and timely manner.
• Resolution of customer complaints or enquiries and identify opportunities to improve the service levels available to our customers.
• To establish and maintain sales relationships with customers and external key contacts.
• To understand strategic business challenges and priorities and analyse information and prioritise opportunities critical to an account.
• To co-ordinate the activity of all functions with whom the customer has direct contact in order to prioritise a consistent and cohesive service.
• To maintain agreed systems and procedures and focus and drive on the overall Company strategies and objectives.
• To support external sales team.
• To ensure any CRM is used appropriately as directed by the Head of Sales.

The skills required:

• Previous experience within a customer service and internal account experience would be ideal.
• Ability to operate within a fast moving high volume business and a balance of working both strategically and operationally.
• Proven record of success in sales/ customer service with a strong understanding of maximum value and margin opportunities.
• Passion for continuous learning and development.
• Excellent and proven interpersonal and influencing skills.
• Intellectual strength and a high level of drive and personal commitment.
• Working well under pressure and engaging at all levels of the organisation both internally and externally.
• Ability to make and accept challenge positively and debate confidently.
• Strong ability to innovate, demonstrate strategic thinking and problem solving.
• Good business acumen, ability to interpret data and make well informed sound business decisions.
• Able to identify commercial opportunities with customers and to keep the customers’ interests front of mind, creating strong and in-depth relationships.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.

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