We are currently looking for an Account Manager to join a growing team in a nationwide company who are leaders in their industry, a company that really take care of their staff and offer fantastic training and opportunities to progress and develop.

Communication for this role is extremely important, we are looking for someone who is able to build and maintain customer relationships. Day to day you will find yourself managing key accounts, following up leads and much more!

If you have experience within account management or have a background in sales, then this could be an excellent opportunity for you. This could also be a great career step for someone with strong customer service skills/experience who is looking to move into an account management/customer relations role.

The hours for this role are Monday to Friday 9am – 5:30pm. As standard, the company roll out a hybrid structure of 2 days in the Hemel Hempstead offices and 3 days working from home a week.

The overall salary for this role is paying around £28,500 (with opportunity to grow upon completing a company qualification) and offers a number of fantastic benefits which include 25 days leave plus holidays, on-site EV chargers, numerous company social clubs and works dos throughout the year, private medical/dental and even provide financial support plans to help you get onto the housing ladder! Plus, many progression routes within the company.

What does the day-to-day look like?

• Build strong relationships with key customers providing support and training when required.
• Being the first point of contact for key accounts.
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Schedule regular calls with customers to ensure they are satisfied.
• Achieve and exceed set goals and targets.
• Identify growth opportunities with existing customers.
• Understand competitors’ products to help think of new ways to retain customers and improve satisfaction levels.
• Collaborate with internal teams (e.g., sales, operations, marketing, compliance, finance) to address customers’ needs and put forward ideas for change.
• Working with the Marketing department to explore new ways of engaging with our customers.
• Working with the Customer Operations Department and other colleagues to ensure customers’ issues are resolved effectively.
• Fully understand the relationship with our business partners to include some experience in cross selling products to our customers.
• Have the ability to obtain and record customer insight through outreach opportunities (e.g., surveys, polls, reviews, testimonials, case studies).
• Supporting our customers to cleanse their database in preparation for the annual snapshot and invoicing.
• Lead customer meetings.

What do we need from you?

• Proven experience as a Client Relationship Executive or Customer Service Advisor, preferably within a similar sector.
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
• A customer-oriented, problem-solving attitude with excellent communication skills.
• Proven track record of meeting and exceeding targets.
• High level of accuracy and attention to detail.
• Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.
• Must demonstrate common sense and good judgement.
• A flexible attitude to work is essential.
• Ability to work well with a team.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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