We are currently recruiting for a hybrid working Customer Account Specialist based in Hemel Hempstead, offering the chance to join a growing team in a nationwide company who are leaders in their industry, a company that really take care of their staff and offer fantastic training and opportunities to progress and develop.

In this role you will play a vital part in handling escalations and resolving disputes. We are ideally looking for candidates who have come from a similar background, someone with experience when it comes to managing disputes.

This team have a fantastic culture throughout the many different teams and departments, you’ll be working with a social team who support each other and strive for success and progression.

The hours for this role are Monday to Friday, 9am – 5pm. As standard, the company roll out a hybrid structure (after training) of 2 days in the Hemel Hempstead offices and 3 days working from home a week. The salary for this role is paying just over £30,000.

The company offers a number of fantastic benefits which include 25 days leave plus holidays, on-site EV chargers, numerous company social clubs and works dos throughout the year, private medical/dental and even provide financial support plans to help you get onto the housing ladder! Plus, many progression routes within the company.

What does the day-to-day look like?

• Processing applications where resolution is unsuccessful.
• Reviewing all applications submitted in accordance with the companies Operating procedures for Dispute Resolution.
• Reviewing deposit dispute cases.
• Maintain existing records and full notes within the dispute resolution process, as required.
• Managing queries from internal colleagues and external customers.
• Writing and issuing non-standard and low-value adjudication decisions.
• Identifying where there are special circumstances that need to be addressed before a case can proceed.

What do we need from you?

• Digesting large volumes of information in electronic format.
• Analysing data, reaching conclusions, making recommendations; and presenting clearly and concisely both orally and in writing.
• Microsoft Word, Excel, & Outlook.
• A flexible attitude to work is essential.
• Demonstrate a practical knowledge and experience of dispute resolution processes and administration systems.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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