We’re working with a highly successful and long-established company based in Kings Langley, who are now seeking an experienced Customer Services Administrator to join their team on a permanent and full-time basis.

Distributing to some of the UK’s largest names in the retail and hospitality industry and generally working with very exciting and interesting luxury brands.

In this role, you’ll play a key part in managing customer enquiries, processing orders accurately, and supporting the sales and logistics teams to ensure seamless service from order to delivery. If you're organised, communicative, and enjoy working in a fast-paced environment, we’d love to hear from you.

Please note that within this role the team work Monday to Friday and the hours of 7.30am to 3.30pm daily, on a hybrid 3 days-in/2 days-WFH basis. 

Key Responsibilities

• Respond promptly and professionally to customer enquiries regarding deliveries, orders, and issues such as mis-picks or stock concerns.
• Process incoming orders accurately (including samples and internal requests), ensuring correct product selection, pricing, and delivery information.
• Liaise with sales and logistics teams to coordinate timely order fulfilment and proactively manage stock shortages.
• Maintain accurate customer contact details and CRM records.
• Deliver excellent customer service by handling concerns with a solution-focused mindset and representing the business positively.
• Support the team with administrative tasks including reporting and database management.
• Act as the point of contact between customers and internal departments, ensuring all updates and communications are clear and timely.
• Assist with compliance-related documentation and processes.

Ideal experience

• Proven experience in a customer service or administrative role.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and organisational abilities.
• Comfortable using Microsoft Office and CRM systems.
• A proactive and adaptable mindset with a team-focused attitude.
• Ability to work independently, prioritise effectively and meet tight deadlines.
• Knowledge of compliance requirements within a regulated industry (desirable).

This is an excellent opportunity for someone who enjoys variety, takes pride in delivering high standards, and thrives in a supportive team environment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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