Customer Service Administrator - South Hertfordshire

We are exclusively working with a long-standing client in South-Hertfordshire, who are an award-winning company within the international logistics and transport industry, looking to recruit a Customer Service Administrator on a permanent basis.

We are looking for someone who values team spirit, mutual respect, and a positive work atmosphere, you would be actively contributing to a workplace where colleagues support each other and work together to achieve common goals.

Are you passionate about delivering outstanding customer service and keeping operations running smoothly? You will play a key role in managing customer interactions and ensuring efficient transport solutions.

This role is about more than answering calls, you will ensure that customer requirements are understood, communicated clearly, and delivered effectively, helping to maintain high service standards and strong client relationships.

Shift pattern: Before applying please note that typically you’ll be working core working hours of 8.30am to 5pm, 9am to 5.30pm or similar (TBC). You will be working on a hybrid basis, but this will be shift work and you’d be working 9 days in a 2 week period, meaning you’ll have an extra day off weekly. This would include some weekends though, which would be remote based days.

The successful candidate must ideally be available to start from late October or sooner. Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle.

On offer is a competitive salary (up to £29,500) plus excellent benefits including:

• 25 days holiday (+ bank holidays)
• Company bonus scheme
• Hybrid working.
• Career development opportunities.
• Private Health Insurance.
• Enhanced Company Pension Scheme.
• Employee incentive programme
• Free parking. 

Duties:

• Act as a key point of contact for customer inquiries, ensuring timely and professional responses.

• Coordinate bookings, collections, and deliveries with internal teams and transport partners.

• Monitor and resolve customer issues, complaints, and claims efficiently, escalating when needed.

• Keep customer information and operational records accurate and up to date to ensure data quality.

• Provide regular updates to customers on the status of orders and transport operations.

• Support the onboarding of new customers and participate in review meetings.

• Track and report on operational performance and key metrics.

• Manage daily helpdesk activities, ensuring queries are assigned and resolved promptly.

What Do We Need From You:

• Proven experience in a customer service role within an international logistics or transport company.
• Confident with excellent interpersonal skills – must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach.
• Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
• Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential.
• High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
• Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
• Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
• Able to work under pressure – the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset.
• Ability to handle multiple tasks and manage competing priorities effectively
• Quick learner – must be able to quickly understand our Transport Management System and company processes.
• Excellent communication skills and professional manners – as the role involves frequent interaction with management, customers, and hauliers.
• Proficient in MS Office – experience with Teams, Outlook, Word, Excel, and Office 365 is required.
• Committed to long-term employment – we are looking for someone who is seeking a stable, long-term role.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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