We are currently recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis for an immediate start.

This is a fantastic opportunity for an experienced IT professional to join the business at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst also leading a small team of 2.

The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function.

Longer term this is a permanent position and something that will be recruited for, meaning the person in this role could put themselves in the drivers’ seat to be considered for that and first choice!

But equally, if you’re just free and looking to support the team for a few months, that’d be extremely helpful and of suit too.

This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business.

This is a hybrid role, with employees required to work from the Luton office three days per week.

Hours are Monday to Friday, 9am – 5pm, with an hours break, a 35 hour working week in total.

The salary on offer for this position is £43,000 - £48,000 depending on experience, so on a temp basis this would be weekly pay and a day rate of £165 to £185 + holiday pay.

Duties:

• Line managing, mentoring and developing two IT Support Analysts.
• Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover.
• Overseeing helpdesk activity and ensuring tickets and tasks are managed effectively.
• Acting as the senior technical escalation point for complex IT issues.
• Supporting and maintaining network infrastructure, servers and cloud-based systems.
• Liaising with stakeholders across the business, translating technical information into clear and understandable language.
• Ensuring high levels of system availability and coordinating preventative maintenance activities.
• Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements.
• Supporting the delivery of larger IT projects alongside the IT Manager.
• Creating and maintaining technical documentation, processes and standard operating procedures.
• Driving continuous improvement across IT support processes and service delivery.

Candidate requirements:

• Previous experience in a busy, hands-on IT support environment.
• Previous experience managing, mentoring or leading junior team members.
• Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments.
• Experience supporting business-critical systems and applications.
• Excellent communication skills with the ability to build relationships across all levels of the business.
• Highly organised with strong project coordination and workload management skills.
• A proactive and solutions-focused approach.
• Ability to prioritise effectively and work well under pressure.
• Experience supporting ERP systems would be advantageous, particularly Business Central.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

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