We are recruiting for a global organisation that offers fantastic career opportunities and scope for progression.  They have a Customer Service/Helpdesk Advisor job opportunity supporting their large UK customer base working within a very busy and outgoing team environment.  Dealing with customers via phone, email and web-chat, the role will be dealing with queries or issues and ensuring a swift resolution for the customer.

We are looking for candidates with excellent customer service skills from an office, helpdesk or retail/hospitality background.  Initially recruiting for a 12 month fixed term contract, there is excellent scope for the role to become permanent and/or other opportunities to become available internally.

Duties to include:

• Acting as first point of contact for all external customers
• Responsible for the identification and resolution of customer problems.
• Taking ownership of customer issues
• Acting as the point of resolution for technical issues to ensure all customer problems are solved in the shortest timescale.
• Handling complex issues and objections.
• Delivering a consistent call flow giving the customer the confidence in the information provided.
• Managing customer’s expectations.
• Ensuring the provision of information is clear and concise and the customer benefits from First Time Resolution to minimise further incoming contacts
• Keeping internal and external customers regularly informed on the progress of the
  investigation to manage customer and the network expectations.
• Handling customer’s objections in a professional manner to reinstall the customer's faith in the business.

Candidate requirements:

• Must be able to demonstrate good communications skills and the ability to communicate at all levels with technical and non-technical staff.
• Proven Customer Service skills and experience of dealing with and resolving difficult customer issues.
• Good working knowledge of Microsoft Office
• Outgoing, confident character with excellent telephone manner
• Available for an initial 12 month fixed term contract
• Customer service experience – ideally from an office/helpdesk role but the client will consider candidate from retail/hospitality

Share vacancy