Service Coordinator (Field Operations)

Location: Hemel Hempstead
Salary: £27,000 
Hours: 8:30am - 5:30pm Monday - Friday, Hybrid 

About the Company

We are recruiting on behalf of a well-established and rapidly growing business that operates a nationwide network of technical equipment and services.

Due to continued growth, they are looking for a proactive and organised Service Coordinator to join their busy operations team.

This is a fantastic opportunity for someone who enjoys problem solving, coordinating engineers, working in a fast-paced environment and providing excellent customer service.

The Role

Working as part of a busy operations team, you will be responsible for coordinating field engineers, managing service requests and ensuring work is completed within agreed service levels.

You'll work closely with engineers, contractors and internal departments to ensure issues are resolved efficiently whilst keeping accurate records and providing regular updates throughout the process.

Key Responsibilities

• Coordinating field engineers across the UK
• Raising, updating and prioritising service tickets
• Scheduling work and allocating jobs to the appropriate engineers
• Liaising with third-party contractors and service providers
• Monitoring service requests and ensuring SLA targets are achieved
• Producing and updating daily operational reports
• Responding to enquiries from internal departments
• Maintaining accurate records and system documentation
• Supporting operational planning and service improvements
• Providing administrative support to the wider operations team

About You

We're looking for someone who enjoys working in a busy, fast-paced environment and has excellent organisational and communication skills.

Ideally, you'll have:

• Previous experience in a Service Coordinator, Scheduling, Helpdesk, Customer Service or Operations role
• Experience using ticketing or job management systems
• Excellent customer service and communication skills
• Strong organisational skills and attention to detail
• The ability to manage multiple priorities and work to deadlines
• Good Microsoft Office skills
• A proactive approach and willingness to learn

Experience coordinating field engineers, maintenance teams or technical services would be advantageous but is not essential.

What's on Offer?

• Competitive salary
• Excellent training and ongoing development
• Supportive team environment
• Long-term career progression
• Stable and growing business
• Varied and fast-paced role where no two days are the same

If you're a highly organised individual who enjoys coordinating people, solving problems and working as part of a busy operations team, we'd love to hear from you.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support.

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